Toll-Free Telephone Helpline
A toll-free telephone Helpline allows individuals with MS, family members, care partners, and friends, to speak directly with one of MSAA's experienced consultants who have a social services or counseling background.
MSAA's Helpline may be reached by calling: (800) 532-7667, extension 154 Monday through Friday, 8:30 am to 5:00 pm, eastern time or by emailing MSquestions@msassociation.org
Helpline consultants are available to assist individuals with MS, and the people close to them, adapt to the changes they may be experiencing, as they go through a life-long process of adjustments to best suit their evolving needs. MSAA's consultants can offer encouragement to clients and their care partners to identify obstacles and discover ways to overcome them. Helpline consultants may also recommend the program(s) offered by MSAA and other resources that would be of help to the caller, and assist him or her with the application process.
MSAA's Helpline is an excellent resource for learning about professionals specializing in MS. For instance, MSAA's consultants can provide contacts for and/or information about:
- MS research centers nationwide
- Patient education
- Medication assistance programs
- Social Security programs
- Americans with Disabilities Act
- Employment issues
- Vocational rehabilitation
- Attorneys specializing in disability law
- Advocacy groups nationwide
- Mental health counselors
- Safety tips
- Physical therapy
- Occupational therapy
- Overall healthcare information and resources
- Support groups nationwide
MSAA's Helpline consultants can also help a client prepare for a visit to his or her physician. Under the direction of MSAA's chief medical officer, consultants can provide much information about symptoms, how they are managed, and medications for the treatment of MS. From this, clients and care partners may prepare questions for their healthcare professional. Additionally, Helpline consultants may assist clients with the management of their overall healthcare.
Individuals with MS, care partners, family members, and friends are invited to call or email MSAA's Helpline. Consultants are there to listen, provide reassurance and encouragement, answer questions, and link individuals to appropriate services.
MSAA is also pleased to offer a blog, MS Conversations featuring timely, interactive discussions of topics important to the entire MS community.
"I want to thank you for your incredible ability to educate, calm, support, and the way you helped me feel less mentally isolated in this new adventure."Kaylen - Cherry Hill, NJ
"It is with my utmost delight to inform you of how I have been consistently supported with innumerable compassion through the efforts of your incredible organization and my guardian angel (Helpline consultant). I have been speaking with her on an ongoing basis for quite sometime with incredible results on my end. I have gained an incredible amount of esteem, tranquility, and control of my bout with multiple sclerosis on many levels."Anne - Margate, FL